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Refund Policy

Due to the digital nature of our products, all eBook sales are final.

 

Once an eBook has been purchased and access has been granted, we are unable to offer refunds, exchanges, or cancellations. Digital products cannot be “returned,” and access cannot be revoked once delivered.

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Exceptions

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Refunds may be considered only under the following circumstances:

 

  • You were charged more than once for the same biblioteque package.

  • You did not receive access to the eBook due to a technical error on our part

  • All the files are corrupted or unusable and we are unable to provide a working replacement

 

 

If any of the above apply, please contact us within 7 days of purchase with proof of purchase and a description of the issue.

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Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after purchase

  • Claims that the content did not meet expectations

  • Incompatibility with your device or software

  • Failure to read product descriptions before purchasing

PAYMENT NOTICE

RECEIPT POLICY

All Hawthorne payments are only accepted through deposit to the authorized Hawthorne passbook-only Savings Account Number (3731027071). Payments can be made Over the Counter, via online banking or fund transfer, but it has to be deposited to this bank account only. Cash and/or Cheque payments paid in person will not be accepted, it has to be deposited to the authorized Hawthorne bank account. Payments through other payment channels will not be accepted. Likewise, also note that ALL Hawthorne payments including all its brands do not accept payment in any of our websites because all website payments are disabled. This Hawthorne bank account number is indicated in the contract signed by the Lead Consultant and only the Lead Consultant is authorized to sign any contract or issue any receipt in behalf of Hawthorne Consultancy and these contracts are signed only by the Lead Consultant on-site in a face-to-face meeting. No other representative has been authorized to accept any payment in behalf of Hawthorne nor execute any financial transaction in behalf of Hawthorne. This payment rule applies not only to the Hawthorne Consultancy business but also to the following Hawthorne brands --- Clerica, Canterbury Academy, Lingua Franca, Biblioteque, Maldita Speaks, Power Tutorial. There is only one authorized bank account for all Hawthorne payments for all its brands.

There are only two modifications to this payment rule which is in the case of Power Tutorial and MOD, wherein for these two only the twenty-five percent (25%) downpayment - which serves as Consultant’s Fee - is paid to the Hawthorne bank account, because the 75% balance payment is paid directly to the tutor ( for Power Tutorial) or client ( for MOD).

​Note that PowerTutorial is a microsite temporarily housed in the Biblioteque domain but Biblioteque is a totally separate brand from Power Tutorial and therefore, all of the fees for payment in Biblioteque (unlike Power Tutorial) is for the full account of Hawthorne Consultancy only. Biblioteque has no affiliates, partners or other service providers, unlike Power Tutorial.

​This notice is communicated in all Hawthorne materials---website, contracts, e-mails, mobile messages, receipts and all marketing materials such as brochures, letterheads and proposals.

All company-issued official receipts in Hawthorne Training Consultancy are treated as accountable forms and are subject to controlled issuance. Each official receipt bears a unique serial number, and blocks or ranges of these serial numbers shall be assigned to specific clients and this series is indicated in the notarized client contract signed both by Hawthorne and the client. Once assigned, receipt series shall be used exclusively for the designated client and must not be transferred, reassigned, or reused under any circumstances for another client. Should the serial number range of the receipts indicated in the client contract be depleted, an appendix to the contract will be prepared indicating the new block of the receipts’ serial number series that will be designated for the said client and this addendum should be notarized and become a part of the original contract.     

Further, each Hawthorne-issued receipt is only valid if the details and notes are handwritten by the Lead Consultant in blue ink, including the printed name and signature. Furthermore, it should always bear the paid amount both in words and in figures. There are no other signatories for the receipt apart from the Lead Consultant.

The assignment of receipt series per client is intended to ensure traceability, prevent duplication or unauthorized issuance, and establish clear accountability for every transaction recorded.

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